What to Expect When You Order
We utilize an on-demand fulfillment method. This means none of our products are actually created until you order! We create the items just for you :)
This means, once you order you'll typically receive a tracking number within 7 business days. Once your item ships, timeframes will vary. The carrier we use to ship your item will also vary depending on your location. In most cases, items are delivered within 4-12 business days after being dispatched.
We offer free standard shipping on all orders over $100 (USD). Please note that we are unable to ship to parcel collect or P.O. boxes. Please list the actual business postal address if you are sending to a post office.
Some of our products are shipped from our warehouse location. However, most of our products are shipped directly from our product makers to you once an order is placed. Depending on the product and where you live, your order may come from China, or the USA.
- Due to the COVID pandemic having a massive impact on international and domestic air freight and delivery services, we cannot guarantee shipping timeframes for your order.
Shipping timeframes do not include production times, and production times remain the same regardless of what shipping option you choose.
Please understand that shipping delays are outside of our control. As we have no control over delivery services, no refunds will be given for items that have not yet been received due to longer than expected shipping times, or are lost in transit.
If, however, investigation reveals that your goods have been lost in transit, you will be sent a free replacement. Please note that we are NOT RESPONSIBLE for parcels once they have been confirmed as delivered according to the tracking.
In spite of the delays, we are dedicated to getting items out to our customers as soon as possible. We are working super hard with our production partners to minimize the waiting times for our customers. Hopefully things will go back to normal really soon, and in the meantime, we thank you for being patient and continuing to support our brand!
Orders With More Than One Product
Please note that we partner with a number of different product makers, so orders with more than one product may be sent separately, may arrive at different times, and may have different packaging depending on if they come from the same product makers or not.
The shipping address entered by a customer is shown at checkout, and in the order confirmation email received after a purchase is made. In the event that an incorrect address was entered by a customer, the customer must contact The Haute Icon immediately as address changes can only made before the order has been processed. We cannot change the address after a product has gone into production or has been shipped.
We take no responsibility for orders shipped to an incorrect or invalid address due to customer error, and is not liable for any loss associated.
The Haute Icon is not responsible for packages after they have been confirmed as delivered according to the tracking. No refunds will be given for packages that are stolen or reported missing after they have been confirmed as delivered.
If a customer believes that their package has either not been delivered or has been stolen, they are advised to contact us so that we can provide them with the details for their delivery service. The customer can then contact their delivery service to confirm whether they have actually delivered the package and file a lost parcel complaint. In some cases, the customer may be required to report their package to the police as stolen before the delivery service will be able to proceed with any claims.