Shipping Policy
What to Expect When You Order
We utilize an on-demand fulfillment method. This means majority of our products are actually created when you order! We create the items just for you :)
The production times for our product items vary. Typically, most items ship within 3 business days. However customized items like party favors typically need longer production times. You will receive a tracking number once your order ships out. We use thew United States Post Office and shipping times will vary. In most cases, items are delivered within 4-12 business days after being dispatched.
Shipping Costs
Shipping fees are typically based on the weight class of the items within your order. We offer free standard shipping on all orders over $100 (USD). Please note that we are unable to ship to parcel collect or P.O. boxes. Please list the actual business postal address if you are sending to a post office.
Shipping Timeframes
Shipping timeframes do not include production times, and production times remain the same regardless of what shipping option you choose.
Please understand that shipping delays are outside of our control. As we have no control over delivery services, no refunds will be given for items that have not yet been received due to longer than expected shipping times, or are lost in transit.
However, if it is determined that your order has been lost in transit, we will make arrangements for a replacement. Please note that we are NOT RESPONSIBLE for parcels once they have been confirmed as delivered according to the tracking.
In spite of the delays, we are dedicated to getting items out to our customers as soon as possible. we thank you for being patient and continuing to support our brand!
Orders With More Than One Product
Please note that we sometimes partner with other product makers. So orders with more than one product may be sent separately and can arrive at different times.
Incorrect Address
The shipping address entered by a customer is shown at checkout, and in the order confirmation email received after a purchase is made. In the event that an incorrect address was entered by a customer, the customer must contact us immediately. Address changes can only made before the order has been processed. We cannot change the address after a product has gone into production or has been shipped.
We take no responsibility for orders shipped to an incorrect or invalid address due to customer error, and we are not liable for any loss associated.
Missing/Stolen Packages
OhSoColorfdul Co. is not responsible for packages after they have been confirmed as delivered according to the tracking. No refunds will be given for packages that are stolen or reported missing after they have been confirmed as delivered.
If a customer believes that their package has either not been delivered or has been stolen, they are advised to contact us so that we can provide them with the details for their delivery service. The customer can then contact their delivery service to confirm whether they have actually delivered the package and file a lost parcel complaint. In some cases, the customer may be required to report their package to the police as stolen before the delivery service will be able to proceed with any claims.
