Shipping policy

At Oh So Colorful Co., we make gift-giving effortless & joyful — and that starts with getting your order to you on time.

Made-to-order items
Most of our personalized gifts are made just for you after you order. Please allow 7–10 business days for production before your order ships. Standard shipping timeframes are estimates and do not include production time.

Christmas delivery cutoff
Order personalized and made-to-order gifts by December 4 for guaranteed Christmas delivery on US orders. Ready-to-ship items ordered by December 12 will also arrive by Christmas on US orders. Orders placed after December 12 will still be made and shipped as quickly as possible, but we cannot guarantee arrival before Christmas.

Shipping timeframes
Once your order ships, standard delivery times are estimates based on recent averages. Shipping delays are outside of our control, and we cannot offer refunds for items delayed in transit. If tracking shows your order as lost, we’ll send a free replacement.

Customs & import taxes
For international shipping, please note that any customs or import taxes and fees are the responsibility of the customer.

Orders with more than one item
Some orders ship in more than one package and may arrive on different days — that’s completely normal.

Incorrect addresses
Please double-check your shipping address at checkout. If you entered the wrong address, text us immediately at (770) 648-4676 — we can only change it before your order goes into production. We’re not able to change the address, or take responsibility for orders shipped to an incorrect address, once production has started.

Missing or stolen packages
We’re not responsible for parcels once tracking confirms delivery. If your package shows as delivered but you can’t find it, contact us and we’ll help you work with the delivery service to track it down.

Questions?
Text us at (770) 648-4676 or email OhSoColorfulCo@Gmail.com — we’re happy to help.

Oh So Colorful Co.
3545 Broad Street, Suite 80092
Atlanta, GA 30366