Refund and Exchange Terms and Conditions
We deserve the right to cancel and refund any orders that are flagged as medium or high fraud risk, or for any other reason.
To start the return/exchange process, please contact us using the form below.
Cancellations and Modifications
Damaged or Defective Items
We pride ourselves on offering great quality products and are confident that you will love your OhSoColorful Co. items. However, we are realistic and we understand that sometimes mistakes can happen.
Shipping Delays
We cannot guarantee shipping timeframes for your order. Please understand that shipping delays are outside of our control, and we are unable to do anything to speed up delayed deliveries.
No refunds will be given for items that have not yet been received due to longer than expected shipping times, or that are lost in transit. If, if it is determined that your goods have been lost in transit, a replacement can be arranged.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards, used items, or items that have already been part of an exchange request.
If you have any questions, drop us a message below
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